Technology
Help Desk & Ticketing System Information
IT Helpdesk is a one-place technology resource for RVCC students, faculty and staff relating to all technical questions, support and guidance.
CCSNH 24/7/365 Helpdesk support portal can be accessed via chat, email and phone with following methods:
PORTAL resources.ccsnh.edu
CHAT chat.ccsnh.edu
PHONE 1-855-717-0069
RVCC IT Helpdesk
Phone: (603) 542-7744, Extension 5360 . Please leave a voicemail which will automatically generate a ticket. (Make sure to include your Name, CCSNH Email, ID #, Brief request information.)
Location: Room 17, Claremont campus
SIS, Canvas, Zoom, Navigate, DegreWorks, and Email are accessed through your CCSNH Apps Portal!
IT Services
Printing
- RVCC uses print solution called PaperCut. Students can print from any of the lab computers at all of the RVCC campuses using their EasyLogin credentials.
- There are four printers in Claremont, two in Lebanon and one in Keene. Print jobs can be retrieved from any of the printers using your Student ID badge or your EasyLogin credentials.
- Each student is given $25 per semester for printing. The remaining amount is not carried over to the next semester.
- There will be a charge of 10¢ per page for B&W or 50¢ per page for Color printing.
- If there are insufficient funds, you can recharge your account by following the steps below,
- Go to https://print.ccsnh.edu
- Login with your EasyLogin credentials
- On the “Summary” page, you can see your print balance
- Click “Add Credit” to add balance using credit card in an increment of $2, $5, $10 and $20
- To see print costs, hover over “details” link at any printer.
- More information regarding Student Printing (PDF)
- Click here for more information regarding Guest Printing (PDF)
- Wireless Printing instructions
Wireless
- There are two wireless networks within the campus – CCSNH and CCSNH-Guest.
- CCSNH wireless network should be used by all faculty, students and staff. You can login to CCSNH wireless networks using your EasyLogin credentials.
- CCSNH-Guest is for anyone who does not have CCSNH credentials.
International Travel
If you are travelling outside of the United States and need to access schoolwork, please email RVCCITSupport@ccsnh.edu and copy jedavis@ccsnh.edu. Include in the email:
- Student ID and school email address
- Destination country or countries
- Dates of travel
- Apps you need access to (e.g., Canvas, email, Teams)
- A brief explanation of your need for access while abroad
